Privacy policy

ModdedVault operates this store and website — including all related information, content, features, tools, products, and services — to provide you with a personalized and enjoyable shopping experience (the "Services"). ModdedVault is powered by Shopify, which enables us to deliver and improve the Services we provide to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our website or other communication channels. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how your personal information is collected, processed, and shared.

By accessing or using any part of our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean any information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Details: Name, billing/shipping address, phone number, and email address.

Financial Information: Credit/debit card numbers, payment method, and transaction details.

Account Information: Username, password, and settings (if you create an account).

Order & Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged.

Communications: Any messages or inquiries you send to our team.

Device & Usage Data: IP address, browser type, device ID, cookies, and browsing activity on our site.

Sources of Personal Information

We collect personal information from several sources:

Directly from you — when you create an account, place an order, or contact us.

Automatically — through cookies, analytics tools, and device data when you browse our store.

From service providers — such as payment processors, fulfillment partners, and analytics tools.

From third-party partners — including Shopify, to help operate and enhance our Services.

How We Use Your Personal Information

We may use your personal information to:

Provide and improve the Services: Process orders, manage your account, fulfill deliveries, handle returns/exchanges, and personalize your shopping experience.

Communicate with you: Respond to inquiries, send order updates, and offer customer support.

Marketing and promotions: Send special offers, updates, or ads (only if you've opted in).

Security and fraud prevention: Authenticate users, detect suspicious activity, and protect your information.

Legal compliance: Meet applicable laws, respond to lawful requests, and enforce our policies.

How We Disclose Personal Information

We may share your information in the following cases:

With Shopify and trusted third-party vendors (e.g., payment processors, analytics tools, shipping carriers).

With business and marketing partners to deliver personalized advertising or promotional offers.

When you consent — such as through social media integrations or review platforms.

With our affiliates or as part of a business transaction (e.g., merger or sale).

To comply with legal obligations or protect our rights and users.

All third parties must use your information responsibly and in accordance with applicable privacy laws.

Relationship with Shopify

Our store is hosted on Shopify, which also processes some personal information to power and improve the Services. Shopify may use aggregated data across its merchant network to enhance features and prevent fraud.

To learn how Shopify handles personal information, visit the Shopify Privacy Policy. Depending on where you live, you can manage your data rights directly through the Shopify Privacy Portal.

Third-Party Websites & Links

Our site may include links to external websites not operated by ModdedVault. We are not responsible for the privacy or security practices of these third parties. Please review their privacy policies before submitting any personal data.

Children's Data

Our Services are not directed to children under 13 (or under the legal age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you believe a child has provided personal data, please contact us to request deletion.

Security & Data Retention

We implement reasonable physical, technical, and administrative safeguards to protect your personal data. However, no online system is completely secure. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

Your Rights & Choices

Depending on your location, you may have rights such as:

Access / Know – Request a copy of the personal information we hold about you.

Delete – Request deletion of your personal data.

Correct – Request corrections to inaccurate information.

Portability – Request a copy of your data in a portable format.

Opt-Out – Decline the sale or sharing of your data for targeted advertising.

Withdraw Consent – Revoke your consent for marketing communications at any time.

To exercise these rights, contact us using the details below. We may verify your identity as required by law.

If you reside in the UK or European Economic Area (EEA), you also have the right to object to processing or restrict processing of your data in certain cases.

Complaints

If you have a concern about our handling of your personal data, please contact us first so we can address it. Depending on your jurisdiction, you may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your information may be transferred and processed outside your country of residence, including in the United States. Where required, we use approved safeguards such as Standard Contractual Clauses to protect transferred data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: 📧 ModdedVault@outlook.com